1. Introduction
Welcome to AskSammy, an AI-powered customer support platform. We are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use AskSammy's services ("Service").
By using AskSammy, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with these terms, please do not use the Service.
2. Data We Collect
Customer Data
When a business (Customer) subscribes to and uses AskSammy, we may collect:
- Company information such as business name, contact details, and Shopify or other platform credentials
- Account administrator details
- Billing and payment information
- Usage data related to the Service, including interaction logs and system configurations
User Data (End Users)
When end users interact with customer support powered by AskSammy, we may collect:
- Contact information provided during customer support interactions
- Conversation transcripts and support ticket details
- Device and technical information such as IP addresses, browser type, and operating system
- Usage data showing how businesses and their customers interact with our AI support system
3. How We Use Your Data
We use personal data for the following purposes:
Service Provision
- Operating and maintaining the AskSammy customer support platform
- Enabling AI-powered support interactions
- Providing customer service and technical support
Analytics and Improvement
- Analyzing usage patterns to improve our AI technology
- Enhancing features, user experience, and performance
- Developing new AI-driven support capabilities
Marketing and Communications
If users agree, we may use contact information to:
- Send updates about the Service
- Share product improvements and new feature announcements
- Provide relevant marketing communications
Users can opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
Compliance and Legal Requirements
- Complying with applicable laws and regulations
- Protecting our legal rights and investigating potential violations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we rely on the following legal bases to process personal data:
- Consent, where explicitly provided
- Legitimate interests in improving and maintaining our Service
- Contractual obligations to provide the Service
- Compliance with legal requirements
5. Data Sharing and Disclosure
We do not sell or rent personal data to third parties. We may share data in the following circumstances:
Service Providers
We may engage trusted third-party service providers to support our operations, including:
- Cloud hosting and data storage
- Analytics and performance monitoring
- Payment processing
- Customer support tools
These providers will have access to personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality.
Legal Compliance
We may disclose data if required by law, subpoena, or legal process, or to protect our rights, users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred, subject to the same privacy protections.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. We securely delete or anonymize data when it is no longer needed.
7. Security Measures
We implement robust security measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal data:Access your personal data
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict certain data processing activities
Request data portability
Withdraw consent for processingTo exercise these rights, please contact us using the information provided below.
9. International Data Transfers
If data is transferred outside the EEA or regions with comprehensive data protection laws, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
10. Third-Party Links
Our Service may contain links to third-party websites. This Privacy Policy does not cover these external sites, and we encourage you to review their privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes and update the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact:
AskSammy
The Netherlands
privacy@asksammy.ai
Last Updated: April 14th, 2025
